Scheduled Maintenance - Oracle Databases
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2024 - 18:00 EDT
Scheduled - The oracle databases will be undergoing quarterly patching by Oracle. It will require a complete outage to all supported Database platforms. (Mosaic, Jira, Jira SD, Confluence, IAM, UA, Infosilem, BI, Service Bus (OSB), MDSS, ROA, Hyperion).
If you are experiencing issues after the maintenance window has ended, please contact UTS at https://uts.mcmaster.ca/contact-us/
Apr 19, 2024 18:00 - Apr 20, 2024 06:00 EDT

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) ? Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Operational
JIRA Service Desk ? Operational
Jira Software ? Operational
LinkedIn Learning ? Operational
MacDrive ? Operational
MacIAM Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus ? Operational
Finance ? Operational
Human Resources Operational
Hyperion ? Operational
Network Shared Drives ? Operational
Network Services Operational
Network Wired Operational
Network Wireless ? Operational
Virtual Private Network (VPN) ? Operational
Campus/onsite internet connectivity ? Operational
DNS/DHCP Services (including BlueCat Address Management) ? Operational
Oracle Databases Under Maintenance
Secure Transport Operational
Staff and Faculty Directory ? Operational
Telecommunications Operational
Voice Services ? Operational
Call Centre (David Braley) Operational
UTS Labs ? Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2024
Oracle Application Issues
Resolved - This incident has been resolved.
Apr 19, 11:58 EDT
Investigating - We are currently investigating an issue with some cloud based Oracle applications.

McMaster Business Intelligence / Reporting - bi.mcmaster.ca

Data Systems / Reporting - ODI / Data Warehouse

Oracle is engaged to assist with a resolution
Apr 19, 10:58 EDT
Apr 18, 2024

No incidents reported.

Apr 17, 2024
Email Delays
Resolved - This incident has been resolved.
Apr 17, 15:56 EDT
Investigating - Microsoft is reporting that some inbound and outbound messages may be intermittently delayed when sending. They are investigating the issue.
Apr 17, 12:14 EDT
Outlook Web Attachments
Resolved - This incident has been resolved.
Apr 17, 09:33 EDT
Investigating - Users may be intermittently unable to download attachments or view embedded images in Outlook on the web. Current temporary work around is to clear the cache in your browser. Microsoft is working on the issue.
Apr 11, 13:54 EDT
Jira Service Management service upgrade
Completed - The scheduled maintenance has been completed.
Apr 17, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:30 EDT
Scheduled - Jira Service Desk will be unavailable on Wednesday, April 17th from 6:30AM - 8:30AM to implement a security patch on Jira Service Management.
Apr 16, 16:51 EDT
Apr 16, 2024
System Slowness
Resolved - This incident has been resolved.
Apr 16, 10:09 EDT
Investigating - There are systems on campus that are slow in loading and accessing (eg. Mosaic, MacIAM, Jira) The team is investigating
Apr 16, 09:45 EDT
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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